Cancellation Policy — Oxygen Hotels

Overview

We understand plans can change. This policy outlines the cancellation timelines, applicable charges, and procedures for standard and group bookings at Oxygen Hotels. All cancellation requests must be made in writing via email or through your booking dashboard.

Standard Cancellation Timeline

Cancellation charges are based on how far in advance you cancel before the scheduled check-in time (12:00 noon local time on the date of stay):

How to Cancel

You can cancel your booking through any of the following methods:

• Online: Log into your account and cancel from your booking history.
• Email: Send your booking reference number and cancellation request to info@oxygenhotels.in
• Phone: Call us at +91-6398851268 during working hours (Mon–Sat, 9 AM–7 PM IST).

You will receive a cancellation confirmation email within 24 hours of your request being processed.

Booking Modifications

Please note the following rules for changes to existing bookings:

• Date changes: Treated as a cancellation and new booking. The cancellation timeline above applies to the original booking, and the new booking will be at the prevailing rate — we cannot guarantee the same rate as your original booking.
• Room downgrades: Treated as a cancellation and new booking. Cancellation charges apply.
• Guest name changes: May be accommodated free of charge up to 48 hours before check-in, subject to availability and ID verification.

Room Upgrades

Room upgrades are available on request, subject to availability. Upgrades are not treated as cancellations. The additional charge will be the difference between your original booking rate and the upgrade room rate at the time of modification.

Group Booking Cancellation

Bookings of 10 or more rooms or 15+ nights are classified as Group Bookings and follow a separate cancellation schedule:

• 60+ days before arrival: Full refund minus a 10% administrative fee.
• 30–59 days before arrival: 50% of the total booking amount forfeited.
• Less than 30 days before arrival: No refund. The full booking amount is forfeited.
• Partial cancellation: Reducing the number of rooms or nights within 30 days of arrival will also result in no refund for the cancelled portion.

No-Show Policy

If you do not arrive at the hotel on your scheduled check-in date and have not contacted us in advance:

• The full booking amount will be forfeited with no refund.
• The room will be released for other guests after 12:00 midnight on the check-in date.
• If you anticipate a late arrival, please inform us at least 4 hours before midnight to hold your reservation.

Force Majeure & Exceptional Circumstances

In the event of extraordinary circumstances beyond your control (natural disasters, government-imposed travel restrictions, medical emergencies with documentation), we will review cancellation requests on a case-by-case basis and may offer:

• A full credit voucher valid for 12 months.
• A complimentary date change, subject to availability.
• A partial or full refund at our discretion.

Refund Processing

Where a refund is applicable, it will be processed within 7–10 working days to the original payment method. Refunds will be credited to the same credit/debit card or bank account used for the booking. No cash refunds are available.

Questions & Disputes

If you have questions about this policy or wish to dispute a cancellation charge, please contact us:

• Email: info@oxygenhotels.in
• Phone: +91-6398851268