Privacy Policy — Oxygen Hotels

Overview

Oxygen Hotels LLP ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal data when you visit our website, make a booking, or stay at any of our properties.

By using our services, you agree to the practices described below. We encourage you to read this policy carefully and contact us with any questions.

Information We Collect

We collect the following categories of personal information:

• Identity & Contact Data: Full name, email address, phone number, postal address, date of birth, and nationality.
• Booking Data: Check-in/check-out dates, room preferences, number of guests, special requests, and booking reference numbers.
• Payment Data: Credit/debit card details, UPI IDs, and billing address. Payment processing is handled securely by Razorpay; we do not store full card numbers on our servers.
• Identity Verification: Government-issued photo ID or passport details as required by law for hotel check-in.
• Technical Data: IP address, browser type and version, device information, operating system, time zone, and browsing activity on our website.
• Communication Data: Records of correspondence with us via email, phone, or our website contact form.

How We Use Your Information

Your personal data is used for the following purposes:

• Fulfilling bookings: Processing reservations, sending booking confirmations, and managing your stay.
• Payment processing: Completing transactions and issuing refunds where applicable.
• Legal compliance: Meeting our obligations under Indian law, including guest registration requirements under the Foreigners Act and local police regulations.
• Communication: Responding to enquiries, sending pre-arrival information, and post-stay feedback requests.
• Service improvement: Analysing usage patterns to improve our website, facilities, and guest experience.
• Marketing (with consent): Sending promotional offers and newsletters. You can opt out at any time.

Consent & Legal Basis

We process your data on the following legal grounds:

• Contract performance: Data necessary to fulfil your booking and provide our services.
• Legal obligation: Data required by applicable Indian laws and regulations.
• Legitimate interest: Improving our services and ensuring security at our properties.
• Consent: Marketing communications and non-essential cookies, which you can withdraw at any time.

To withdraw consent, email us at info@oxygenhotels.in or use the unsubscribe link in our emails.

Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Payment processors: Razorpay, for secure transaction processing (PCI-DSS compliant).
• Government authorities: Where required by law, such as police verification for hotel guests.
• Service providers: Trusted third parties who assist in operating our website and services, bound by confidentiality agreements.
• Legal proceedings: If required to comply with a court order, legal process, or to protect our rights.

Cookies & Tracking

Our website uses the following types of cookies:

• Essential cookies: Required for website functionality and maintaining your session. Cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website, allowing us to improve the experience.

We do not use cookies to personally identify you on other websites. You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal data only for as long as necessary:

• Booking records: Retained for 7 years from the date of stay, as required for tax and legal compliance.
• Marketing data: Retained until you withdraw consent or unsubscribe.
• Technical logs: Automatically deleted after 90 days.
• Guest ID records: Retained as per local police and government regulations.

Data Security

We take the security of your data seriously and implement the following measures:

• SSL/TLS encryption for all data transmitted through our website.
• PCI-DSS compliant payment processing via Razorpay.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security reviews of our systems and processes.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Objection: Object to processing of your data for marketing purposes.
• Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at info@oxygenhotels.in. We will respond within 30 days.

Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from minors without parental consent. If you believe a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Questions & Contact

For any privacy-related questions, concerns, or requests, contact our Privacy Officer:

• Email: info@oxygenhotels.in
• Phone: +91-6398851268
• Address: Oxygen Hotels, 25, Ankitpuram, G.M.S. Road, Dehradun, Uttarakhand – 248001