Payment & Refund Policy
Last updated: 24 Jun 2026
Overview
This policy outlines the accepted payment methods, billing procedures, and refund process for all bookings made with Oxygen Hotels LLP. Please read this alongside our Cancellation Policy to understand applicable charges.
Accepted Payment Methods
We accept the following payment methods through our secure payment gateway, Razorpay:
- Credit Cards: Visa, Mastercard, American Express, RuPay
- Debit Cards: All major Indian and international bank debit cards
- Net Banking: Supported for all major Indian banks
- UPI: Google Pay, PhonePe, Paytm, BHIM, and other UPI-enabled apps
- Wallets: Select digital wallets as available on the checkout page
For walk-in bookings, guests must present a valid photo ID along with a credit/debit card or make an immediate digital payment.
Payment Terms
- Full payment is required at the time of booking unless a different arrangement is confirmed in writing.
- All prices on our website are quoted in Indian Rupees (INR) and include applicable GST unless stated otherwise.
- For international cards, your bank may apply currency conversion charges — these are outside our control.
- A payment confirmation email with your booking reference number will be sent upon successful transaction.
Payment Security
- All transactions are processed through Razorpay, a PCI-DSS Level 1 compliant payment gateway.
- We do not store your full card number, CVV, or PIN on our servers.
- Our website uses 256-bit SSL encryption to protect all data transmitted during the payment process.
- If you suspect any unauthorised transaction, contact us immediately at info@oxygenhotels.in.
Additional Charges During Stay
The following charges are not included in your room rate and will be billed separately at checkout:
- Room service, minibar, and restaurant charges
- Laundry and dry-cleaning services
- Early check-in or late check-out fees (where applicable)
- Damage to hotel property
- Extra bed or additional guest charges
Refund Eligibility
Refunds are issued in accordance with our Cancellation Policy. The refund amount depends on when you cancel relative to your check-in date:
| Cancellation Window | Refund Amount |
|---|---|
| 30+ days before check-in | 100% refund |
| 15–29 days before check-in | 75% refund |
| 7–14 days before check-in | 50% refund |
| Less than 7 days / No-show | No refund |
Refund Process
- Refunds are processed only to the original payment method used during booking. No cash refunds are available.
- Once a cancellation is approved, the refund is initiated within 3–5 working days.
- The refund will reflect in your account within 7–10 working days from initiation, depending on your bank.
- For UPI and wallet payments, refunds are typically faster (3–5 working days).
- You will receive an email confirmation once the refund has been processed.
Failed & Duplicate Transactions
- If a payment fails but the amount is deducted, it is typically auto-reversed by your bank within 5–7 working days.
- If you are charged twice for the same booking, contact us with your transaction details and we will initiate a refund for the duplicate charge within 48 hours.
- In case of payment gateway errors, do not attempt to rebook immediately — check your bank statement first or contact us for verification.
Disputes & Chargebacks
If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank. We are committed to resolving billing disputes quickly and fairly:
- Email: info@oxygenhotels.in
- Phone: +91-6398851268
Unresolved chargebacks initiated without contacting us first may result in the guest being unable to make future bookings.
Contact Us
For payment or refund queries, reach out to our billing team:
- Email: info@oxygenhotels.in
- Phone: +91-6398851268 (Mon–Sat, 9 AM–7 PM IST)
- Address: Oxygen Hotels, 25, Ankitpuram, G.M.S. Road, Dehradun, Uttarakhand – 248001